Returns & Refund Policy

30-Day Return Policy

At Pastryo, your satisfaction is our highest priority.

If you're not completely satisfied with your purchase, you may request a return within 30 days of receiving your order.

To qualify for a return, the product must be unused, in its original condition, and returned with the original packaging.

Refund Process

Once we receive your returned item, our team will carefully inspect it to ensure it meets our return requirements.

If your return is approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take a few additional business days before the refund appears in your account.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or an incorrect product was shipped by us.

For your protection, we recommend using a trackable shipping service when returning any product.

Non-Returnable Items

The following items are not eligible for return or refund:

• Used or worn products.
• Personalized or custom-made items.
• Products returned after 30 days.
• Items damaged through misuse, improper care, or accidental damage.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include clear photos of the product, packaging, and shipping label.

After reviewing your request, we'll gladly arrange a replacement or a full refund, depending on the situation.

Important Information

Refunds are processed only after the returned item has been received and successfully inspected by our team.

Returns that do not meet the conditions outlined in this policy may not qualify for a refund or replacement.

Our goal is to provide a fair, transparent, and hassle-free shopping experience for every customer.

Need Assistance?

If you have any questions regarding our Returns & Refund Policy, our customer support team is always happy to help.

Email: hello.pastryo@gmail.com

Response Time: Within 24 Business Hours.